Frequently Asked Questions

MapleBins places your garbage, recycling, and green/compost bins at the curbside before 7:00 AM on your city pickup day, then retrieves and returns them to your property after the city collects. You never have to touch your bins on collection day again.

We integrate directly with the City of Calgary's Recollect waste collection system and Chestermere's Recollect service. When you sign up and enter your address, we automatically pull your exact garbage, recycling, and green bin pickup dates — including holiday adjustments. No guessing, no manual calendar.

All bins are placed curbside before 7:00 AM on your pickup day, fully complying with the City of Calgary's bylaw requirement. In most areas we aim to have bins out by 6:00 AM at the latest, well ahead of the early-morning collection trucks.

If the City of Calgary or Chestermere collection trucks run behind schedule, your bins remain safely at the curb. Our pickers monitor for completed collection and retrieve bins only after the city has collected. We don't retrieve bins on a fixed timer — we make sure the city has actually been first.

MapleBins handles all three city bins: your black garbage bin, blue recycling bin, and green compost/organics bin (called "green cart" in Calgary and "compost bin" in Chestermere). You choose which bins to include in your plan.

Yes — that is exactly what MapleBins does. Our local Calgary-based team places your black garbage bin, blue recycling bin, and green compost bin at the curbside before 7:00 AM on your city pickup day, then retrieves and returns them after collection. It is a fully hands-off, automated service.

The City of Calgary sends collection trucks starting as early as 7:00 AM. City bylaw requires bins to be at the curb by 7:00 AM on your scheduled pickup day. MapleBins ensures your bins are out well before that window every single collection day.

Calgary runs garbage collection weekly but blue bin recycling runs on an alternating biweekly schedule. Your specific recycling week depends on your address and neighbourhood. MapleBins syncs directly with the City of Calgary's Recollect system so we always know your exact blue bin week — no spreadsheet or guessing required.

Yes — the City of Calgary collects green cart (organics/compost) on a regular schedule, typically weekly. Collection frequency can vary by area and season. MapleBins tracks your exact green bin schedule through Recollect and places it out on every scheduled collection day.

Calgary's green bin (organics cart) accepts food scraps, vegetable and fruit peels, meat and fish, dairy, eggs, coffee grounds and filters, tea bags, food-soiled paper, grass clippings, leaves, plants, and compostable bags. Do not put in pet waste, diapers, recyclables, or regular garbage.

Calgary's blue bin accepts paper, cardboard, plastics #1–7, glass jars and bottles, metal cans, and cartons. All items should be clean and dry. Put recyclables in loose — do not bag them. Plastic bags, styrofoam, electronics, and hazardous materials do not belong in the blue bin.

When a statutory holiday falls on or before your pickup day that week, the City of Calgary typically shifts collection by one day later. MapleBins monitors official city announcements and our Recollect integration automatically reflects any holiday schedule changes — so your bins still go out on the right day.

Yes! MapleBins fully supports Chestermere, AB. Chestermere has its own waste collection schedule managed through the Recollect system, separate from Calgary's. We integrate with Chestermere's Recollect service to pull your exact garbage, recycling, and compost bin collection dates.

Chestermere's waste collection is managed through Recollect. Garbage and recycling collection schedules vary by address and area within Chestermere. MapleBins pulls your exact Chestermere pickup dates directly from the Recollect system when you enter your address during sign-up.

Chestermere calls its organics bin a "compost bin" rather than a "green bin" (the Calgary term). The purpose is the same — organics and food scraps. MapleBins handles Chestermere's compost bin exactly the same way as Calgary's green cart: placed out before pickup, retrieved after collection.

MapleBins offers a Basic plan at $39.99 per 4-week billing cycle and a Premium plan at $49.99 per 4-week cycle. Both plans include garbage, recycling, and green bin management. There are no contracts — you're billed every 4 weeks and can cancel anytime before your next billing date.

No contracts and no minimum commitment. MapleBins is billed on a rolling 4-week cycle and you can cancel anytime before your next billing date. We believe our service speaks for itself.

Yes. MapleBins has a built-in vacation hold feature. From your dashboard, you can pause service for any date range — your billing is paused during that period as well. Resume your subscription whenever you return, with no fees or penalties.

Yes — MapleBins supports multiple addresses under a single account. This is ideal for landlords, property managers, or households with vacation properties. Each address gets its own pickup schedule pulled from the city's Recollect system, and you manage all of them from one dashboard.

Absolutely. MapleBins works great for landlords and property managers. You can add multiple addresses under one account and manage all properties from a single dashboard. This removes bin management as a tenant complaint and ensures consistent service across your portfolio.

You can cancel your MapleBins subscription at any time from your account dashboard. Cancellations take effect at the end of your current 4-week billing period — you continue to receive service until then. No cancellation fees.

Sign up at maplebins.com using your Google account. Once logged in, enter your Calgary or Chestermere address and we'll automatically detect your city's waste collection schedule from Recollect. Then choose your plan and you're set — no manual schedule entry required.